Our dp team had a meeting with the McGill University's IT director. The meeting went pretty well, in my opinion. We put forward our concerns--chiefly among them, email management--and recommended some concrete solutions, such as classification schemes, which had been fleshed out and made into a clear Visio diagram.
In turn, the IT director, as a sign of his understanding and willingness to cooperate further, offered resources (mainly human, for now) and the novel idea of tagging emails for classification purposes. Sounds like a good start to something hopefully bigger.
I'm hesitantly glad things turned out like this. Hesistant? Well, let's hope this small but concrete pilot project gets legs and moves forward. It's been a long long time since we had such a opportunity.
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